Summary
This page explains how to request deletion of the data we hold about you — either partially (disconnecting a specific WhatsApp Business Account) or entirely (your account and all related data), per the rights described in our Privacy Policy.
Disconnecting a WABA (Self-Service)
If you only want to disconnect one WhatsApp Business number or a specific WABA without closing your entire account, you can do this yourself instantly:
- Open Settings → WhatsApp Connections.
- Select the number or WABA you want to remove.
- Click Delete, then confirm.
Deleting Your Account & All Data
To delete your entire account and all related data, send a request via:
- Email to [Support Email] with the subject "Data Deletion Request", including your registered account name/email so we can verify ownership.
- Or contact our support team through the official channel listed on the Contact Us section.
We will verify the requester's identity before processing the deletion.
What Gets Deleted & What Is Retained
- Deleted: account data, all contacts & groups, message templates, WABA access tokens, and broadcast history.
- Temporarily retained: transaction/billing records may be kept longer if required by applicable tax or accounting regulations, regardless of the account deletion.
Estimated Processing Time
Account deletion requests are processed within 30 calendar days of the requester's identity being verified. You will receive an email confirmation once the process is complete.
Contact Us
For questions or requests about data deletion, contact [Support Email].